Important informations regarding COVID-19

We would like to give you a brief overview of the safety and hygiene measures on site. As these constantly adapt to the given situation, there may be variations. 

  • Persons from EU countries and Schengen states (list C countries) have already been permitted to enter South Tyrol without having to quarantine. 

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  • Reception opening times: Our reception is open from 8:00 am to 8:00 pm.
  • Check-in & check-out: We kindly ask our guests to send us the following information by email prior to arrival: a copy of the ID card, full name & address of all the guests staying and their date and place of birth. We are happy to provide you with the invoice preview on the way to breakfast at any time, so that you can look through it in peace. The hotel bill can be paid as usual at the reception.
  • Cleaning: Due to the increased hygiene standards, room cleaning can be delayed. We ask for your understanding in advance. It is mandatory that the cleaning staff are only entering the rooms in the absence of the guests. Of course you are free to cancel the daily cleaning of the room for the duration of your stay.
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  • Suspected infection: If you notice an increased body temperature and / or symptoms of a respiratory infection during your stay, please inform the reception immediately and stay in your room. The COVID monitoring service specially set up for South Tyrol must be informed and will make a visit and a test within a very short time. Then, depending on the symptoms, it is clarified whether care in the hospital is necessary or whether the direct journey home can be started. Please inform us immediately and without fear, because this is the only way to prevent an infection chain. Responses are quick in South Tyrol and it usually only takes a few hours from the report to the result. 

 

Social distancing actually means - respect for your next.
Mouth and nose protection actually means - I protect you.
Hygiene measures actually mean - we are there for each other.

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